Recruit A Friend Issues on EU Accounts - Contact a GM to Manually Refer A Friend For Now

Live Publié 18/10/2020 à 11:27 par Neryssa

Recruit A Friend ProgramBlessia

Hey everyone,

Thanks for the reports!

Something is definitely not working as it should here and the issue is under investigation currently.

The support article for this can be found here:

This Account is Ineligible Error - Recruit a Friend

At the moment it doesn’t reflect the current issue under investigation, but in case the problem can’t be resolved quickly, will be updated with more information as it becomes available.

Thanks again for the reports!

Hello everyone,

As there is no immediate solution for this in sight at the moment, we have implemented a temporary process where support will be able to help manually set up recruit a friend links.

Before you proceed, please make sure that the account in question is eligible to be recruited, ie:

Was created in the last 7 days OR
Has not had any active game time for the last 24 months

Note that the veteran account doing the recruiting needs to have active game time.

Then ask the recruit to contact us via this link, taking care to include all the information requested in the form.

Please note that I can’t guarantee we’ll be able to help in every case, but we’ll do everything we can to resolve this for eligible players.

I know some of you have been waiting a long time already and are eager to get up and running, so thank you for your patience and we hope to have you playing with your friends shortly now!